Consumer Redressal

---------- Forwarded message --------- From: dhruvica agrawal <pandacrafts.workdesk@gmail.com> Date: Sun, 18 Jul, 2021, 9:43 pm Subject: CHEATING AND RETENTION OF MAJOR FUNDS OF MY MSME UNIT To: <cp.balajisrivastava@delhipolice.gov.in>, <delpol.service@delhipolice.gov.in> This is on behalf of Kali Traders an MSME assembling unit in Delhi and I am your sshiprocket ervices from past 6 months. This is the registered email id is pandacrafts.workdesk@gmail.com and registered number is 9625807120. I have been assembling and shipping one design of stand in two different sizes (3ft and 5ft) since January, 2021 and shipped more than 150 pcs of it through Shiprocket, using the services of fedex/delhivery/xpressbees etc.By Xpressbee i have shipped more than 60 pcs and I never had issues in this product shipment especially in shipping charges and dimensions as we are the manufacturer therefore the exact dimensions and weight is well known to us. Recently there are number of issues I faced with Xpressbee logistics management which are mentioned below: 1. Xpressbees have first delayed and then lost (awb 14326321150725) one of the lamp which was 5ft, shipped on 27th June to Gurgaon from Delhi. Upon enquiry from shiprocket and asking several times I was never given exact details as to why it got lost by Xpressbees, however I was told I will get the refund which is 2500+188 in my bank account, this was the prepaid order and the money was due towards a customer. Due to their negligence I lost a business deal for a bulk orer. 2. One of my RTO (14326321150725) of Rs.3926/- was not traceable by Xpressbee and it was created on 7th July. Till 14th morning I tried tracing by calling Shiprocket multiple times and i requested them to let me know the exact location in delhi so that i can go myself and pick the same, however Shiprocket told me on call that they dont know the location and whereabouts of the same. I received it on 16th noon, the package was damaged and contents were damaged as well. This was also a case of mishandling and mismanagement. Please note the total amount pending towards Xpressbee comes out to be 2500+188+3926 = Rs.6898/-. The management of the local Xpressbee office in Samalkha, to cover up the losses they have caused as mentioned above, has all of a sudden created weight reconciliation issues in the lamps that shipped previously in AWB : 1. 14326321136118 (200/- more) 2. 14326421032173 (1732/- more) 3. 14326321136054 (2410/- more) 4. 14326421031445 (2021/- more) 5. 14326421017315 (834/- more) Total is = Rs, 7197/- Extra Instead of the right dimensions they've deliberately put excessive measurements to cover up the refund which they were supposed to clarify or pay for lost and untraceable RTO. I can say this because I went to their office in Samalkha today alongwith the product to get the dimensions checked as no one was providing me right information. They also have shipped more than 50 qty of the same lamp in past and amazingly never had dimension issues with those orders whereas you can check I've put only these dimensions every time. Also they have created a dispute earlier on 21st may for order no. 1621602605295, AWB 14326421041490, which they accepted was mistakenly raised and it got resolved in my favour, and that was also the same product with same dimensions and pictures are also uploaded on the Shiprocket portal for the same, where Shiprocket has accepted the claim in my favor. This time Shiprocket has crossed all limits of mismanagement by blindly avoiding my requests with even reading my mails and checking the proofs i've submitted, also on 14th my delayed COD remittance of Rs. 4103/-(given by FedEx and Delhivery), which was supposed to be transferred in my account from Shiprocket on 12th, was put on hold to cover up wrongfully marked weight by Xpressbees. Kindly note the hold amount is also from the sale of the same lamp, in same dimensions for which FedEx never had weight issues. My refund of Rs. 2688/- for the lost shipment by Xpressees, was wrongfully deducted from my wallet which was supposed to be sent into my bank account directly. I’ve not been returned the RTO of Rs.3926/- till 16th and i've received the damaged package , I could not ship products worth Rs.36,508/- this amount also happens to be an average loss faced by the firm due to non-shipment of orders everyday. Kindly note, I have made a video of the visit at Xpressbees office where Mr Saurabh admitted that there is a glitch in shiprocket system and that is why it is showing the wrong measurement. Mr. Kashmir Singh have also admitted(screen shot attached) that the product is not 50 or 30 kgs and it is maybe 16 kgs, which clearly tells that they are trying to cover up the wrong administration and the loss they have caused to me and they do not know about their measurement policies as in the video its clear that they cant take measurements. I also had to go through harassment, embarrassment, loss of time and mental stress due to non cooperation which is invaluable. I have a small enterprise and due to the negative balance in my account I couldn’t ship one of my bulk order and few other shipments. This situation can cause me an unbearable looses and halt of operation at my unit. Kindly, keeping the urgency of matter in mind solved this complaint as soon as possible so that I am not forced to bear the loss of sale and move away from Shiprocket. I'm also taking my complaint to consumer court against XpressBees and Shiprocket. Shiprocket Details : Contact person - Anoop Trivedi (mails) and Many people i had a word with over their help line number BigFoot Retail Solutions Pvt , Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030. Phone: +91-11-41171832. Xpressbee details: contact person - rakesh (8178263422) kasmir singh ( ph: 8130743646) address : Kila No.4/2, Village Samalkha, Near Telephone Exchange, New Delhi - 110037 links to videos: https://drive.google.com/file/d/1k-qI683SKx7u532zp6-CVh8yXbQVdAB-/view?usp=sharing https://drive.google.com/file/d/1dND52he4pTa3Kw8oOzf7WhhhxvAWGuIb/view?usp=sharing