Consumer Redressal

This complain is regarding below company - Swift Pack Express Movers and Packers.,3564, Palasuni, Rasulgarh, Bhubaneshwar - 751010, Near State Bank Of India. THEY ARE CHEATERS AND UNPROFESSIONAL One of the most pathetic company with no value of customer's belongings and money. I opted for their service to transfer personal belongings from Orissa(Lanjigarh) to Kolkata.They have charged Rs 18000 to transport 5 medium sized cartons and 2 trolley suitcases. They took 16000 as advance payment. However,after receiving luggages, I found one of my suitcase is missing. When I complained, they are not ready to take responsibility. They are not even tracking my luggage. And now they have stopped answering my calls. They do not even have the courtesy to call back. This is a pathetic experience. I request an action against the company Swift Pack Express and its representative Bibhuti Ranjan Pati (ph no. -+91 9439692756 / 9124157005 / 8249698731) for cheating and stealing .Please help me get my suitcase . With regards, Sanchita Karkun 9874589627