Consumer Redressal

I had subscribed for a yearly plan of internet from DNA (Digital Network Associates Infotel Pvt Ltd) based in virar maharashtra during May2021. The internet stopped working on 22June2021 and we lodged a complaint on 23June2021. After repeated calling everyday, the engineer checked on 26June2021 and said there was some issue with the wire and needs to be changed. Nextday on 27June2021, they changed the wire and left without connecting it. Now, we are calling everyday for connection, but they are dodging us by saying that we will send but cannot guarantee when. Many things are stuck and we are not able to use the service for which we have made advance payment. Kindly file a complaint against them for not complying. Thank you.