Consumer Redressal

I have sent my luggage items (3 units), on 31st May 2021 via Raj Packer and Movers. They have charged 6,000 rupees. I have paid the full via UPI. They have not given me any intimation or tracking facility. I have contacted them, they gave reasons like personal, covid-19 etc. around 20th June, 2021 they've mentioned that my luggage arrived at Nellore city but couldn't deliver to home. After a bit of discussion over 2-3 days on 22nd June, 2021 they messaged me to deliver the goods in 2 days ("delivery ho jaega within a 2 days"). This caused my trust to be broken on the packers and movers. And emotional anxiety.