Consumer Redressal

SUB: COMPLAINT FOR RELEASE OF RS. 25000/- : A PAYMENT IS ADVANCED /PAID TOWARDS BOOKING OF VENUE ; I.E RANGMAHAL HALL , IN NOORMAHAL HOTEL IN SECTOR -32 KARNAL FOR ON 24/05/2021WEDDING FUNCTION & LUNCH SCHEDULED ; SAME HAS NOT BEEN ALLOWED BY HOTEL DUE TO HARYANA GOVERNMENT RESTRICTIONS BECAUSE OF COVID PANDEMIC - REG. SIR/MADAM , I, (SHISHPAL SINGH MOB 9869649236 ) RESIDENT OFVILLAGE SIRSAL , DISTRICT KAITHAL HARYANA AND I AM WORKING AT MUMBAI IN CENTRAL GOVT. DEPARTMENT. I HAD ADVANCED /PAID RS. 25000/- (RS TWENTY FIVE THOUSAND ONLY) ON 06/05/2021 FOR BOOKING OF VENUE AT NOORMAHAL HOTEL SECTOR 32 KARNAL FOR SCHEDULED WEDDING OF MY DAUGHTER ON 24/05/2021 ( RECEIPT NO 062 DATED 06/05/2021 IS GIVEN IN THE NAME OF MY SON ABHINAV SHANDILYA ( AGE 28) MOB 9029290186. ) ACCORDINGLY , WE HAD PRINTED WEDDING INVITATION CARDS . THIS FUNCTION WAS NOT ALLOWED AND REFUSED BY HOTEL SALE REPRESENTATIVES ON 18/05/2021 WITH THE PLEA THAT GOVERNMENT OF HARYANA HAS IMPOSED RESRICTIONS FOR SUCH FUNCTIONS IN HOTEL PREMISES DUE TO EXCEPTIONAL CIRCUMSTANCES & SITUATION ARISEN IN THE STATE BECAUSE OF COVID PANDEMIC. THIS HAS CREATED AN UNPRECEDENTED SITUATION & MENTAL AGONY FOR MY WHOLE FAMILY AND HAS TO SUFFER A LOSS OF REVENUE FOR MAKING OTHER ARRANGEMENTS AT ELEVENTH HOUR FOR THE WEDDING FUNCTION SCEDULED ON 24/05/2021. THE HOTEL INSPITE OF HAVING FULL KNOWLEDGE OF GOVERNMENT NOTIFICATIONS THAT THE FUNCTION CANNOT BE HELD IN THEIR HOTEL, EVEN THEN CONTINUED TO GIVE US FLASE HOPE TILL 18/05/2021. THE HOTEL FURTHER KEPT MUM ABOUT OUR ADVANCED PAYMENT MADE TO THEM ON 06/05/2021. WHEN THEY WERE CONTACTED ON PHONE ON 27/05/2021 , ONE MISS PAYAL VARMA INFORMED TO MAIL THE REQUEST FOR REFUND ON THE GIVEN E MAIL IDS PROVIDED BY HER. I MAILED MY REQUEST FOR REFUND OF THE AMOUNT ADVANCED TO THE HOTEL ON 06/05/2021. WHEN I DIDNOT RECEIVE ANY REPLY i AGAIN CONTACTED HER , SHE REPLIED , ONE MR ANSHUL KHURANA FROM HOTEL WILL REPLY YOUR MAIL. MR ANSUL KHURANA IN HIS REPLY OFFERED US TO UTILISE THE AMOUNT IN THREE MONTHS AT ONE TIME BOOKING OF ROOMS IN THE HOTEL , i DECLINED SUCH OFFER AND REQUESTED HIM TO KINDLY REFUND THE ADVANCED AMOUNT SINCE FUNCTION WAS NOT ALLOWED BY HOTEL RATHER WE HAVE FACE LOT OF DIFFICULTY IN ARRAGING OTHER VENUE AT THE ELEVENTH HOUR. HE DIDNOT REPLY FURTHER ON MAIL . IN A TELEPHONE CONVERSATION , HE TOLD THAT THIS COMPANY POLICY THAT WE NEVER REFUND / PAY BACK ANY AMOUNT FOR BOOKING IS RECEIVED BY THEM ALTHOUGH I PLEADED WITH HIM THAT THIS IS EXCEOTIONAL CIRCUMSTANCES AND NO FAULT OR BRAECH IS CREATED BY US, HE SENT ME ONE MOB NUMBER OF MR VIRENDRA RANA DIRCTOR SALES NOORMAHAL HOTEL KARNAL (MOB 9996787904) , WHO HAS NOT RESPONDED THE CALL AS WELL AS WHATTS APP MESSAGES TO HIM. UNDER THE GIVEN CIRCUMSTANCES , I AM FORCED TO APPRACH THE FORUM FOR REDRESSAL OF MY COMPLAINT AND PAYMENT OF RS 25000/ - ADVANCED TO NOORMAHAL HOTEL KARANAL AS EARLY AS POSSIBLE . I FURTHER REQUEST TO SUITABLY COMPENSATE ME FOR HARDSHIP WE AS FAMILY FACED IN SUCH TOUFH SITUATION . I FURTHER REQUEST TO IMPOSE SOME PENALTY ON THE INSENSITIVE APPRACH OF HOTEL IN THE MATTER . THANKING YOU SINCERLY YOURS SHISHPAL SINGH, MOB 9869649236 ABHINAV SHANDILYA MOB 9029290186