Consumer Redressal

Dear Sir, Myself Rakesh Gohil (husband of Radhika Gohil), My wife is working woman and for work from home purpose - we have obtain broadband internet service from SK NETSOL (contact person: Mr. Kinjal Patel), we have paid for whole year 2021 plan in month of December 2020 (the payment copy is attached herewith). By mid of March, the connection has severe problem with speed and fluctuation in connection, so we can't perform our company work on that connection. After numerous follow up with Mr. Kinjal Patel, the SK Netsol is failed to provide service and can't solve the problem. After that in month of april we have asked them that it seems you are not solving issue so please refund our pending months amount. They agreed by beginning of May to refund amount of only Rs. 5500/- against of our total payment Rs. 14160/-. We were also ok with it and they have informed us that they will remit refund by 15th May. After 15th May we have done follow up with Mr. Kinjal Patel and he is not picking up our phone and on message giving us excuses, it seems that they are not willing to pay refund and we feel cheated now. I am attaching here Payment copy, Tax invoice and some of our communication for your reference. We humble request you to please look into this and help us to get our refund. Thanks in advance. Regards, Rakesh Gohil (on behalf of Radhika Gohil) Contact: +91 8160939110 DEALER/SERVICE PROVIDER SK NETSOL PRIVATE LIMITED Mr. Kinjal Patel Mobile: +91 93755 77788 Mobile: +91 70431 88998 Address; C-302, SHREEJI RESIDENCY, OPP. SIMANDHAR FLAT, CHANDLODIA, AHMEDABAD-382481 EMAIL: INFO@SKNETSOL.COM