Consumer Redressal

Hi, I am having a local broadband connection from a Cable provider which is giving me a trouble. Issue is the service is not upto the mark. there is a frequent disconnection or slow bandwidth which have been noticed. There is an issue with the TP Link Router which cable provide has sold me. I tried to complaint about that also but they are saying i need to contact TP Link Customer care. For WIFI related issues there is no proper response and the provider is not always contactable. Sometimes they will not receive call or they will not try to resolve the complaint. Just a assurance that they will look into it. Their phone service starts from 11:00 am (local mobile number) and ends at 07:30 pm and sometimes even it is not contactable in between. In offline period there is no help at all. If the WIFI not supporting after 7:30 pm then next day till 11 am or 12 pm there is no contact or support from them and we have to hamper our work since we are working from home and for which we took WIFI connection. We are bound to have this connection because other service providers with 24x7 service are not allowed to provide connection in our area. We want you to take care of this since this is purely waste for us.