Consumer Redressal

Respected Sir/Ma'am, Myself Prajval N, working in Revenue Department, Government of Karnataka and a resident of AMS layout, Vidyaranyapura, Bengaluru. I had been cheated by OLA for my Outstation ride. I took a OLA OUTSTATION Ride on 17th April 2021 to Turuvekere (Tumkur District) which is around 119 kms from my above mentioned address. When I booked the cab on OLA App, the estimated fare for my trip was Rs.2474. I started my ride on Huyndai White Xcent which was sent by OLA at 4.02 PM with CRN: 5335977089 and I reached my destination (Turuvekere) at 6.18 PM. I completed the ride and I opened my App to know the exact fare which I supposed to pay to the Driver. To my shock it was showing Rs.3677 (Excluding Toll fare). I had no option other than paying Rs.3677 at that time.. I paid the driver Rs.3800 which includes Toll fare as well. Immediately I called the OLA customer care and lodged a complaint regarding the over charged fare amount. Customer Care Executive told it needs 72 hrs to resolve a complaint and I said I and I waited for 3 days. Again I called the Customer care they were totally unaware of my complaint as the new person will pick the call every time. Again I explained the issue again they lodged the complaint and again waiting.. this continued till 3rd May 2021. Finally they told I have been charged as per the plan. I shocked about what was that plan. I carefully went through all the details of my trip I found these faults in my ride: 1.My trip was estimated for a distance of 119 kms at Rs.2474. But in my Invoice it was showing that I traveled 164 kms for 136 kms. I even cross checked this distance with the ODO meter in the CAB. It was showing only 116 kms. Driver just followed the route which was showing in the OLA App through Google Maps. even that was showing the same distance. I asked about this with the Customer Care Execute to recheck the distance in the route i had traveled But unfortunately they had no answer to my question. It was clearly a technical mistake that happened i argued with them so many times to correct the mistake and refund my Rs.1203 but they told i had been charged as per the plan and closed all my complaints. I fed up with this issue since i have been cheated in a bright light. 2. One more fraud trick that OLA used was, my trip was estimated for a distance of 119 kms at Rs.2474 for 1 hour. How can anyone drive or reach 119 kms within 1 hour????? This is the utmost fraud trick which OLA plays with customers on OUTSTATION RIDES. Initially customer didn't recognize this cheap trick. He/She presumed that total fair would be same around what was displayed before the ride. But in my case it was a difference of around Rs.1200. This fraud is doing by OLA because, If the real fare would have displayed before the ride only, then no one will choose the OLA, a customer will definitely look at the fare in UBER which is another major player in the business. Hence, My major concern is that, Let OLA correct it's mistake by showing the appropriate fare according to the total distance between the source and destination which could be reached in a humanly possible hours and let people know about this cheap trick played by the major player in the city. I kindly request you to get my refund back and please go through the all the details and attached screenshots.