Consumer Redressal

Sir... since january, 2021 i m trying for a refund (two tickets), booked by me for my father and family respectively, as it was initiated by airasia by replying to airasia support's lot of e-mails giving all the details desired by them, but till now, it is yet to be resolved. Following are the details for a refund of INR 3,053/-: 1. For Case ID No.- 00417988 (PNR no.- X5YZ3Q, Bhubaneswar-Hyderabad, 01 Adult, Date of Journey- 15.09.2020, Amount Paid- INR 3,053/-):- Name of Pax- Paramananda Mishra 2. For Case ID No.- 00418007 (PNR No.- S5SITQ, Bhubaneswar-Hyderabad, 02 Adults, 01 Child & 01 Infant, Date of Journey- 31.05.2020, Amount Paid- INR 9,132/-):- Name of Pax- P.P.Mishra, Satabdi Rath, Advika Mishra & Anvika Mishra It is to be mentioned here that, the complaint was raised simultaneously through 'Tia' and Customer Care and the ticket was booked prior to Lockdown due to COVID 19. After auto cancellation due to Lockdown, I had made a request for Credit Shell and subsequently a refund was initiated from Air Asia on January 27, 2021 to my e-mail and I had sent the mail with all the desired details but I am yet to receive any refund after which respective complaint was raised for refund. A mail along with two reminders were sent to "nodalofficer_in@airasia.com" on April 20. April 24 & May 04, 2021 respectively but yet to receive any reply or acknowledgement. Call back requests are made 3 times from the back end team through customer care's assurance but they didnt turned up till now. on April 20, i received part of the payments:- Rs. 3053/- and Rs. 6079/- but another Rs. 3053/- is yet to be received from air asia side despite several phone calls, emails etc. I hope for an expedition and subsequent refund from your side ASAP. Thank you