Consumer Redressal

I had booked 2 tickets by GoAir under PNR GE8Z8E on 24.02.2020, duirng pre covid period to travel from Bangalore to Mumbai by paying Rs.4332.00 towards the ticket fare. Subsequently we were forced to cancel our travel due to Covid pandemic and holding the ticket live for a period of one year as per the guidelines. On 17.01.2021, I rebooked the same ticket under the same PNR from Mumbai to Bangalore by paying the difference amount of Rs.2806.00 to travel on 15.03.2021. We were forced to cancel the ticket because of the rescheduling of flight from the night flight to morning hours by GoAir. I was not in a position to travel in the morning flight due to certain commitments in the morning hours and I cancelled the tickets since GoAir officials assured that the full amount will be refunded within 4 to 5 working days. I have received the refund amount of Rs.2806.00 being the difference amount within a week but the original amount of Rs.4332.00 is not refunded till date even after a lapse of more than one and half months. I have mailed to GoAir many times to their feedback, nodal officer and appellete authority ids and no response from them till date. I have called their customer care many time which were of no use. Request you to take up the matter for an early solution Regards Murali