Consumer Redressal

Tuesday, April 20, 2021 To, Mr Chinnappa Karumbaiah Kuppanda Flipkart Internet Private Limited Ozone Manay Tech Park, #56/18 & 55/09, 7th floor, Garvebhavipalya, Hosur Road, Bangalore- 560068. Karnataka, India Phone: +91- 080-49083910 Email: grievance.officer@flipkart.com Reference: My Order for Flipkart Perfect Homes Webster Engineered Wood TV Entertainment Unit Order ID OD121422923081954000. Subject: Installation not done till date. Dear Sir/ Madam, Seasons greetings! With reference to the above-captioned subject, I placed an order for the above-mentioned product on April 02, 2021, using Flipkart App, and the full amount paid instantly using UPI. The above-mentioned product was offered with free installation by a Flipkart technician. The above product was delivered to me on April 07, 2021, with scheduled installation on April 08, 2021. The assigned technician for installation is giving false information to both Flipkart and Jeeves, that I don't want installation, the site is not ready, the consignment is lying somewhere else… likewise he is misguiding the Flipkart, we never interacted with each other. Only on 8th April once he picked up my phone call and assured me that he will be reaching my place by 3 pm, then thereafter he didn't respond to my several phone calls, he is playing a game with me by giving one ring missed call and never interacted with me nor visited my place. Kindly check his phone call records. The assigned technician is passing incorrect information to Flipkart and Jeeves thus fooling the companies. I suppose that he doesn't know to install the product or else he doesn't want to work for Jeeves. On April 18, 2021, I got an SMS that your request for replacement has been approved. I was surprised and shocked to learn the message and regret to write you I didn’t raise any request for replacement of the delivered product. Please let me know is this return and refund OR replacement? The issue is not with the product, the problem is the installation not completed till date. I want installation of the delivered product or return with a refund of paid amount… NOT REPLACEMENT. THERE IS NO PROBLEM WITH THE DELIVERED PRODUCT, THE ISSUE IS THAT TILL DATE INSTALLATION IS NOT DONE BY THE assigned technician. REPLACING THE PRODUCT is not the solution. For example, I brought a bicycle but I don't know to ride it, if I get the bicycle replaced will I learn to ride? Every day from April 08, 2021, I am regularly getting several phone calls from Flipkart call centre giving assurance the above product installation will be done by our assigned technician soon, they are frequently rescheduling the installation dates, just unnecessarily wasting my precious time and energy and mentally harassing and torturing me. It is just more than enough, now the Flipkart call centre phone calls are not tolerable. Hope you look into the matter and provide me the correct solution as earliest as possible and oblige. Thanks and regards, Yours truly, Dilip Gupta House No. 1723/S-2, ARMAN Apartments, Oval Park, Opposite Hotel Neo Majestic {Casino Paradise}, Alto Porvorim, Bardez, North Goa - 403 521 Mobile: +91 - 8087245205 / 8080860178 Email: goa403521@gmail.com https://www.facebook.com/DILIP.GUPTA.GOA LinkedIn.com/in/dggupta11 Copy to: District Consumer Disputes Redressal Forum, North Goa Flat no.F-F-1, Goa Housing Board, Commercial-Cum-Residential Complex, Block No. A, Alto Betim, Porvorim, Bardez-Goa – 403521. dcfs@goa.nic.in