Consumer Redressal

I've actually booked for a direct flight from Vijawada to Muscat on the 6th of April, however Airlines have cancelled the flight and revised the itinerary from 6th to 5th of April via Delhi with a transit time of 8Hrs in Delhi. I wish my sister not to fly on this flight and booked another flight to arrive in Muscat. Attached booked itinerary and revised itinerary for your reference. "Air India Web Booking eTicket (HPJD6) - Vanapalli" Appreciate if you could cancel the booking and refund the full amount as its completely deviated from my actual booking. But so far NO refund confirmation is received. I called your customer care on 4th of April'21, regarding the below mentioned booking cancellation and he (Mr. Akshay) confirmed to me the same that the said booking is cancelled with ref. no. 08796389 and the refund amount should reflect in my bank a/c within 7 working days. Appreciate if you could confirm the status of the same at your earliest convenient time. Thanks & Regards, -- RAJESH M