Consumer Redressal

I had booked an AI flight AI-571 from Ahmedabad to Hyderabad via Make My Trip. I got a message from Make My Trip that my flight is cancelled by Operator AI and I need to check with Operator for rescheduling of flight and they can't help on it. While, on speaking to AI, they say that nothing can be done from their side and I need to speak to Agent ie Make My Trip for resheduling of flight. How unprofessional are these people? Is it an ethical way of doing business? How can no one be responsible for flight getting cancelled neither Air India nor Make My Trip? Both should be responsible for this and they both should ensure that customer is not getting inconvenience. No more business ethics is left, both have forgotten that Customers are like God, the concept of Atithi Devo Bhavo has gone. In such cases who will go back to them, is what they are not understanding. I will be raising my voice to every possible platform on showing their unprofessionalism to all. For now I want a solution to my problem.