Consumer Redressal

Hi, This complaint is regarding fraud of a packers and mover company that I have been victim of. I am resident of Karnal and my home article and one Honda City car was laying in Bangalore where I was working earlier. As I wanted to bring my articles back to Karnal I searched a movers and packers company online and ultimately found a company under the name of Aggarwal Car Movers. After going through contents of their website which projected them a very reliable and efficient movers and packers, I had booked this packers and mover company named as “Aggarwal car mover” (GST# 27AAMCA1699Q3ZO) to move my household stuff, Honda City car and Honda Activa scooter. After initial quote and further negotiation with the manager of packer-mover company introduced as Mr Vikas Bhardwaj, the transportation of cargo was finalized on 16th Feb for a net sum of Rs 40,000/-. I was assured that the complete cargo will reach destination by 27th Feb. as per the deal I was asked to pay Rs 40,000 once the loading is done. My household stuff including all my furniture, utensils, appliances, and other stuff were picked up on 21st Feb while the car and scooter were loaded on 22nd Feb. I have received copies of invoice with details list of item and vehicle details mentioned on them. Full payment was done in 2 installments of 20,000 each on 21st and 23rd Feb. After receiving the full payment of Rs 40,000 on 23rd Feb, Mr Vikas sent me a bill of Rs 1,05,065 in the evening and asked me to pay remaining amount immediately. When I confronted him as he is deviating from the deal finalized, he blackmailed me to pay the balance otherwise he won’t deliver the cargo. As all my cargo worth Rs 5,00,000 approx was with him, I was left with no option but to re-negotiate with him. After multiple calls and messages to he asked me to pay Rs 80,000. I sent another Rs 20,000 on 24th Feb and agreed to send remaining 20,000 after delivery of cargo. Meanwhile he said on 24th Feb that cargo has reached till Pune. Cargo didn’t reach me on 27th Feb as he promised earlier. When I enquired, he said it will reach by 28th Feb night. Again, I didn’t receive the cargo on 28th Feb. I called him next morning on 1st March, he said cargo is going to reach Gurgaon by tonight and in the morning (2nd March) it will reach my home. On 2nd march again I called him to check delivery status, then he said I cargo is stuck in Jaipur and I have to pay full Rs 1,05,000 if I want it to get delivered. I again confronted him why he is again deviating from his promise. After arguing him several times he agreed for delivery on Monday (8th March). But till date I haven't received by goods. He has already received Rs 60,000 from me which is already more then the total amount (Rs 40,000) he asked during the deal quotation. I have all proofs against the fraud company and its manager – messages, call recordings and emails. They are promoting their company with fake promises on Internet and once innocent people like me fall into their trap, they start blackmailing and threatening to grab money. I request an action against the company Aggarwal Car Movers and its representative Vikas Bhardwaj/Deepak Sharma for Cyber fraud, cheating, blackmailing and to help me get my complete cargo and excess money the company was able to fetch via blackmailing me. With regards Pargat Singh 9632233106