Consumer Redressal

Complaint regarding conversion from Jio Postpaid Plus to Jio Prepaid Number of 9330977777 My Name is Ninad Prakashsingh Patil and I have been a regular customer of your company since 3 to 4 years and last 4 to 5 month I’m using jio postpaid plus plan now I want to change my plane Jio Postpaid Plus to Jio Prepaid so I visited nearest Jio store on 13/3/2021, 15/03/2021 which is situated at Shop No. 7/20 Kailash Arcade Place opposite Quadrangle, CIDCO Cannought, Aurangabad 431003. When I visited the said store the store executive told that to clear you outstanding amount then I make the payment then after he starts the processing for conversion, after completion of the process there is some error showing ( invalid code) he tried many times but same error was showing again and again then after I call to customer care the customer care told me to try another Jio store or try sometime in the evening date 15/03/2021 I visited another Jio store which is situated Relinace Digital Mall, Garkheda Aurangabad, there were also showing the same error the executive told me to come after 3 days after three days dated 18/03/2021 I again visited Jio store which is situated at Shop No. 7/20 Kailash Arcade Place opposite Quadrangle, CIDCO Cannought, Aurangabad 431003. the store execute again to try it but the same issue was showing. I made several complaints of the incident but highly unethical and unprofessional replies are given by the store execute as well as customer service.