Consumer Redressal

Madam/Dear Sir, I have booked one flight ticket PNR No: YB1KC, Ticket No: 0983762417688 Order Id: 730621334178120176 for a flight of Air India from Chennai (MAA) to Kolkata (CCU) on 21 Nov 2020. But, unfortunately, This flight was cancelled by your airline due to the corona virus and Govt restrictions/technical reasons informed by Happyeasygo customer care team and confirmed by Air India Customer Care. I have visited Air India office, they have confirmed me that amount reversed to booking agent. I am following up with Happyeasygo Since Nov 2020 for refund, but 150 days over but refund amount not credited back to my account. But even after 5 months of cancellation of ticket I have not get the refund amount. Customer care is always informing me to wait for 7 days day after day but not refunding my hard earned money. It is requested to take up the matter with happyeasygo ecommerce agent to initiate my refund on priority. I have attached pdfs and screenshots of mail received from Air India and Happyeasygo for cancellation information. Kindly do the needful. With warm regards, Pallab Mondal