Consumer Redressal

Want to lodge a complaint against a mover & packer who damaged my house hold goods, viz furniture, freeze, crockeries etc. while transporting from Mumbai to Kolkata. They took full premium for insurance and did not do the needed one hence claim can not be lodged.....they paid for reduced value and took insurance for only against accident while it should have been for all risk. Goods have been received in very bad conditions. Most of the cartons found deformed and repacked. It was very very poor and unprofessional handling of materials. We found that they sent the materials in three small trucks with materials dumped on each other. Despite sending them photographs and intimating them by phone & mail, they are not responding. The party has cheated us and damaged most of our furniture. Many crockeries have been found broken which can not be replaced as they are mostly in set. Please advise. Thanks & regards Rajib Dutta