Consumer Redressal

(1) I was enjoying the ACT Fibrenet (Service No. 103615808731) for the last two years at Chennai. My last renewal subscription was made on 13th September 2020 for Rs. 7,702.34 and this subscription was given validity until 12.5.2021. (2) During the last week of November 2020 I gave a service request for relocating my ACT service from West Mambalam, Chennai to Alandur, Chennai, i.e., my new residence. (3) ACT informed me that they don’t have service capabilities at Casagrand Bellissimo, Alandur, Chennai 600016, my ACT connection was temporarily disconnected after due intimation / acknowledged by ACT between the period of 1.12.2020 to 25.2.2021 (day of reconnection) i.e., for a total of 87 days. This temporary disconnection was created not due to my request, but because ACT’s inability to provide me any broadband service at my new residence. Since there was a break in ACT’s internet / broadband service revised due date / expiry date of my subscription (of Rs. 7,702.34 paid on 13.9.2020) should now be 6th August 2021 i.e., extended by 87 days from the original expiry date of 12th May 2021. (4) But in complete contradiction of the above facts, while doing the relocation on 25.2.2021, (apart from the (a) relocation charges of Rs.650.18 and (b) one time refundable deposit for Fibrenet box of Rs. 2,200 (total Rs. 2,85018)), ACT has arbitrarily debited (a) Rs. 587.07 (as Static Plan charges) and (b) Rs. 2,063.15 (as subscription charges). I completely oppose these arbitrary levies and submit ACT cannot debit any additional charges of Rs. 2,650.22, when my payment / wallet subscription is current and valid until 12.5.2021. That means ACT has debited the charges of total Rs. 2,650.22 (equivalent of 87 days’ subscription) from my wallet WITHOUT ACTUALLY PROVIDING ANY SERVICE FOR THESE 87 DAYS. (5) Due to this arbitrary / unauthorized / unwarranted debit in my subscription wallet, my ACT wallet balance was reduced to null and ACT raised a bill for Rs. 446.49, which I objected to pay and raised the complaint with ACT. A few times, ACT customer service executives (from call centers) called me but refused to accept the wrong debits that ACT has made, as explained above. (6) In view of the above, a. I submit and request the Hon’ble Consumer Redressal Forum to intervene, instruct and pass an order to ACT to reverse all the unauthorized debits of Rs.2,650.22 made in February 2021. b. Since I am totally unsatisfied with ACT’s relocation services / arbitrariness in levying charges, I submit and request the Hon’ble Consumer Redressal Forum to instruct to revoke the entire relocation charges / box deposit and refund Rs. 2,850.18 made in February 2021. c. I also request you to order ACT to pay and compensate me a total of Rs. 10,000 towards cost and expenses for this petition and compensation for the stress that ACT created to a senior citizen like me because of its arbitrary levies. Thanks and regards P. Ramaseshan