Consumer Redressal

I am Akash Krishnan from Selvapuram, Coimbatore. I am transferred for my employment in Chennai recently. I have spoken to Nagarundaram working in Chennai packers & movers of Coimbatore branch, mobile number 98408 24011 on saturday for my few of home furnitures and appliances to be moved from Coimbatore to Vadavelli, Chennai. I have also shared images in whatapp of the items to be moved to chennai. He has given price of Rs.7000 for moving to chennai in sharing vehicle which I have agreed. He has commited to pickup the material on sunday morning (21.3.2021). Based on his commitment, myself & my wife booked train ticket from coimbatore to chennai on sunday night. Rs.1200 is the train ticket fare. Sunday morning, he says somebody has cancelled pickup in coimbatore and hence, he can deliver material after 2 days. Surprising to hear this, I told him I have already booked the train ticket and also kept all the items in middle of hall. No other way, I have also agreed for full load price for Rs.14000. He says he will call me back after arranging the vehicle but its been whole day he did not attended my call and not even responding to sms also. I keep calling him every one hour but no response. It was very embrassing in front of my family members. I have texted saying that I will force to file an police compliant in "Sowripalayam police station" based on the non responding and non commitment with the phone call recording as evidence. I have total 3 phone calls recording that he commited to take items and finally not responding. Till now all furniture and appliances items are in middle of hall and family members are unable to walk to other room. At this last minute, I am not getting vehicle from other packers to pickup same day. If he attended my call and informed about unavailability of any vehicle, I could have arranged from some other packers.... I took your coimbatore office address from your website and I am filing an criminal police compliant tomorrow morning in sowripalayam/puliakulam police station.....