Consumer Redressal

To, The Manager, Grievance redressal, Customer Experience Head, Bajaj Auto Finance Loan Contract No: 7714108 Bike Reg No: KA02KC2666 Bajaj Dominar400 Staff misbehavior and inappropriate use of the situation to seize the Bike without any notice or communication, I haven’t been informed by mail or letter by proper channel. Sir/ Madam, I’m writing this mail in detail to explain how your employees treat the customers. In the month of Jan 2021 my saving account had some issues which led to me unable to make the transfer of the bike loan in time. Due to unforeseen circumstances I was constantly traveling and was not in town during the last month, I was informed that one of your field executives tried to make contact and my number was not reachable. On March 4th around morning 10 am your people came home and asked if they could speak to me, as my father was home he informed them of my travel and said I will be back by the week and will do the payment at the earliest. Later the same day my father was informed by my neighbor that someone had broken the lock and forced the bike out of the gate without even informing anyone in my family or neighbor. My father called 100 to report the incident, he had informed the Police as he was not aware of the situation, which again was created by the bank executives who hadn’t informed him or anyone around. When the Police arrived, my neighbor at this time was talking to one of the executives who took the bike away. At which point my father came to know that the bike was seized for payment issues and tried to reason to resolve and pay them the amount, to which they didn’t cooperate. Once I was back in town, I visited the bank on 12th March 2021 at JP Nagar for further clarification with regards to the account and spent an entire day from 12 noon till 4:30 trying to meet the executive and get an update on the situation, I first met Ms. Megha reddy who informed me that she tried to reach me and was unable to do so earlier. I then requested and explained about the whole episode of how the executives had acted in the house, to which she promised to take actions. I was forthright and spoke to her about paying the pending due with an extra month to assure her of me being a trusted customer. Then Ms Megha promised me that she will arrange for the bike to be delivered to my home and I can do the payment at my place itself. She said I will need to make the payment of 3 months due amounting to around 26,000 rupees and other charges toward the loan, to which I agreed and left. On the next day (13th March) I called the Ms. Megha to speak when the bike will be arranged for delivery, to which she said I need to speak with Mr. Praveen the field executive who had seized the bike from our place, When I called to speak with this gentlemen, he immediately spoke rude and abused my father and said we called the police and he threatened about how will the bank release the bike, and said he had update the bike to the Yard and now it’s under his control. I again called Ms. Megha for clarification and said he misbehaved and spoke ill of my father and this is something which was rude and intolerable. To which at this point I was informed that they can’t do much and informed me that the bike now is under the supervision of the yard and I need to make a complete settlement to release the vehicle. Kindly help me with the situation, I'm unable to understand how to approach this and take it up in the right manner legally. Sincerely, Milan H R Phone number: +91- 8884545345 Mail : milan.hr@gmail.com