Consumer Redressal

Dear Team, I am Keralite residing at Doha, Qatar made a reservation in Air India Express for April 2020 and could not travel due to the lock down and non availability of flights and Air India Customer support insisted me to postpone the ticket for some other dates and i postponed the same paying some extra money hoping that by august i might be able to travel. As the situation gone worse the said flight was not operational and again i approached customer support for a refund. They suggested me that the ticket could be postponed till 31st December 2021 however the flight is operating on some particular days and i am unable to choose that option. Hence i requested for a refund and for which they are taking a cancellation fee of nearly 3000 INR and I purchased the ticket by paying 26000 INR . More than an year the money was with Air India and now they are asking for a cancellation fee. Requesting you to intervene to find justice for me. My Ticket PNR is CXJPJR.