Consumer Redressal

Subject: Supply of defective piece of Prestige Express miser grinder and not settling the complaint. Dear Sir, For the above complaint, lot of correspondence by emailing and telephonic conversations is made and there is no result. For the last time, I am giving herewith full details. I have purchased 1 express mixer grinder PEX1.0 on 13/11/2019 in Malad Mumbai. It has start giving problem within 2 months and immediately complaint was made on your helpline number 1800123334411 from my mobile number 9833904884 in February 2020. But the complaint was not sort out. I have made lot of complaints from my other mobile number 9819443468 as follows: Sr No. Job Number Date 1 MUMB1611750 25/09/2020 and 12/12/2020 2 MUMB1754145 30/11/2020 3 MUMB61657020 09/01/2021 and 19/01/2021 4 MUMB61661358 11/01/2021 On 16/01/2021, I have had a detailed conversation of 9 minutes on your helpline number. I have called on mobile number 7777087685 and 8080372744 with Madam Vishakha and Madam Sarita. But they have rudely replied and made false promises, but in vain. Email complain of rudely behaviors is also made and then Mr. Sachin had told me that your product will be replaced. Mr. Nitin Thakre of Bangalore office called me from his mobile number 8087238033 on 04/01/2021 and 18/01/2021 and said this recorded call and I will forward your recorded complaint to concerned department for taking any action. But after that neither reply received and nor any complaint was settled. Guarantee was also WhatsApp on 9136667685 on 26/12/2020, a mechanic from your company has taken our product and returned stating that it is repaired. He has taken repairing charge from me whereas by your SMS message you have confirmed that the repairing charge is zero vide SMS dated 11/01/2021 and 10/01/2021. When I have started the mixer it got Fire in its motor and lot of smoke was also spread in the kitchen, it was a very dangerous moment and on 16/01/2021 I have explained all the matter on your helpline number again and again. But it was a Big regret to write, after that nobody has responded to my complaint. Since it was a very dangerous situation due to fire and smoke due to your faulty product. Now please tell me what the value of your guarantee card is. I have got a lot if harassment and mental agony from your company and staff. Being a senior citizen, I have no other option but to register my complain in nearby police station and consumer forum. You are totally default in service for not sorting out my complaint. Even you are also responsible for the rudely and misbehavior of your staff to a senior citizen customer like me. If I have not received replaced products from you immediately, then above action will be taken against your staff and company. I will also be claiming for mental harassment and agony for this behavior / service in consumer forum on your risk and cost and please not this. As lot of time is consumed by you for that complaint. Regards, Shivkumar Aggarwal