Consumer Redressal

I am a BSNL FTTH consumer with Customer ID 3007978975, Account No: 8008080025 and Landline no 03672-29523. So, I have disconnected my BSNL internet connection on 30th January 2021 as BSNL is unable to offer me the promised speed of 100 mbps and service from the last 7 months. I experienced frequent internet connectivity issues with latency ranging from 100-400 which made me disconnect the connection in spite of constant following up with the local BSNL office of Nagaon region and the vendor Nirmali Bora Saikia on regular basis against my complaint. I have also informed about this to BSNL Customer Care through email who advised me to reach out to their regional office. These officials have always neglected their efforts in taking any actions to fix my issue due to which it impacted my professional life as I am an IT employee who is currently working from home for my company situated in Gurgaon. I have used their service from 25-06-2020 and I have been given false promises to take action until 30-01-2021 on which I took the decision to stop their services. On 08-02-2021, I have been posted a bill of Rs 1846 for the month of January 2021 although I have paid Rs 877 as per their accountant Mr Tirtha Baruah's advice on 30th Jan 2021 for January month before disconnecting the connection. Now, I have three demands against these fraud officials who are setting up traps to loot innocent consumer like me. My first demand is to cancel the fraudulent bill of Rs 1846 for the month of January for which I have already made payment before disconnecting the service. My second demand is to provide me a full refund of Rs 6000/- which I paid while taking the connection as they have failed to provide me service. My third demand is to compensate by charging me according to their basic plan of 499 (20 mbps speed) instead of 777 from 25-06-2020 to 30-01-2021. So, this will amount Rs 2250 as per my rough calculation. This means I should get Rs 8250 in total from BSNL.