Consumer Redressal

Dear Concern With ref the above attachment, I have booked my family round trip from DXB-CCJ-DXB during the lock down period and all flight are suspended during the period. I have requested to refund of ticket fare and they are not ready to refund full amount as mentioned below. Pls check and let us know the formalities in order to get my full amount asap. Quote *************** Dear Sir/Madam, Greetings from Air India Express. We regret we are unable to process a full refund. Your PNR # FXWOEO is safe with us and we are pleased to offer you a free date change facility which can be availed for travel till 31st December,2021. Fare difference if any may be applicable. Once you firm up your travel dates, we request you to modify your booking through our city office or contact centre. This will be valid till 31st December 2021. If you insist on a refund, a cancellation charge of AED 122/- (+ AED 30/- Wfee non- refundable ) be levied per passenger per sector and the refund amount will be processed to account through which the booking was made. Stay Healthy. Stay Safe. Team Air India Express (MA) Unquote************* We are not ready to travel the said period and requested to get full amount as refund asap. With Best Regards, Ramesh