Consumer Redressal

Hi, Airasia cancelled my flight due to COVID-19 and I am waiting for a refund. It has been more than 3 months since I raised the request and I haven't got any positive response from Airasia till now. In this case I want to escalate the matter and request for an immediate resolution on the issue. Below are the 2 boking details which I requested for refund ; 1. Booking Number: ZQPKTY Guest Name: Sabu John Guest DOB: 28-May-75 Email Address: sabujo@gmail.com Destination : Cochin - Sydney - 2 way journey Travel Date: 05-APR-20, Return :17-APR-2020 Request : Refund Reason : Airasia Cancelled my flight due to COVID19 Refund method: Refund to Original Payment mode. Query/Concern: Need ticket refund due to flight cancellation of my above booked itinerary(both COK-SYD and return). Tried email and AVA but not getting any response. case reference is 50355295 2. Booking Number: U17UVG Name: KATTATHIEL DEVASIA JOHN, VALLOPPILLIL ULAHANNAN MARIAKUTTY Email Address: sabujo@gmail.com Destination : Sydney - Cochin (One Way) Travel Date: 17-APR-20 Flight: D7223 , AK-39 Request : Refund Reason : Airasia Cancelled my flight due to COVID19 Refund method: Refund to Original Payment mode. Query/Concern: Need ticket refund due to flight cancellation of my above booked itinerary( SYD-COK One way). Tried email and AVA but not getting any response. case reference is 52806980 Please reach me on my below mobile numbers in case of any query; Regards, Sabu. Mob: +91 8884881237