Consumer Redressal

Sir, I had RBL credit card for which I got the settlement done as I had lost my job. I received the settlement letter on 17th January' 20. Mr Deepak, a representative of RBL brought this letter which said that I had to clear the entire amount in three instalments latest by 17th March. I told him it is not possible as I am without a job. He spoke to Mr Ravi, his senior who gave me time till 17th May. On 1st May, I called up Mr Deepak that since the whole country is going through a phase of lockdown due to covid-19, I am unable to get the job so I need some more time or can there a moratorium on the balance amount. he said Moratorium facility is not available on settlement amount. He again spoke to his senior and got me the extra time till September. On 20th August I cleared the whole amount. I am still getting mails and messages from the bank that there's some amount pending. I have visited the bank many times, sent them numerous mails stating my case but of no use. I get threatening calls from the bank. They even threatened to pick up my daughter. I called up their customer care and made the complaint. I even gave all the numbers from which I got the calls but it was of no use. I sent the mails to CEO and all the head of department concern. I have all the proof of the payment made to RBL bank and hence sent them all too yet they are asking for more payment and harassing me.. Kindly advise me. Thanking You Gerald Russel Court