Consumer Redressal

I have booked tickets on Dec 29th from Visakhapatnam to Tirupati on AirIndia through EaseMyTrip portal. Due to overlook i have booked for Jan 30th instead of Dec 30th. I have talked with the customer care of airlines and EasemyTrip and Airlines confirmed that it has cancelled my PNR and initiated for full refund. As days passed by, i have received any payment. So i contacted the customer care of Airlines and they said that i need to contact Easemytrip as they have already cancelled my PNR. When i contacted the Travel agency(EaseMyTrip) , they have informed me that they didn't receive any response from the airlines. Again i talked with Airlines, they have told me to send the details of PNR, passenger names, Ticket numbers in order to send me the confirmation of the cancellation. I have sent all my details to Airlines, they didn't send any confirmation and also told me again to contact travel agency. I also tried cancellation of my tickets through Travel agency portal by mentioning the option for full refund. They rejected it telling that airlines didn't allow for full refund. Though i am doing this so many days before Jan 30th, still they are not allowing for full refund. Also they are telling me to contact the other one and no clear information is provided. I have all the mails and snippets with attachments.