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Complaint #32816 — Sanjeevi Ramachandran
Filed: 14 Jan 2021 ·
Address: No.5 Poonthottam first street, Palavanthangal, Chennai - 600114
I did a group booking for 20 people with goAir for our wedding in Jammu in April. This was the PNR created for that reservation K7KM9J with total money of INR 129504.00. But, the wedding got postponed due to covid and we got our money in goAir Credit shell against this PNR.
We decided to marry in November, and The new PNR X4TKYY was created with the money of INR 161804.00. The payment of INR 129504.00 was made against the credit shell amount from OLD PNR and an extra amount of INR 32,300.00 was paid for the second time booking.
Just before 8 days of travel, I came to know that goAir has canceled the flight. There was NO INTIMATION from the airlines and I luckily found out myself. This scattered our entire marriage plans and I had no option other than sending multiple emails to goAir airlines. My bride had to step in and when she wrote an emotional email, goAir agreed that they will refund the money and asked for all bank details.
Trusting the goAir airline's words along with a lot of tension and panic I had to urgently book another source to reach for my wedding.
After 15 days I saw a notification about goAir refund and I saw the money of INR 32,300.00 was only refunded. When I contacted goAir about the rest money of INR 129,504.00. They mentioned that this money was created against the old PNR credit shell and this money cannot be refunded and can be used for future travel.
Now the wedding is done, we no longer plan to fly a group of 20 people to Jammu. This was not our mistake, we tried to use the credit shell money but goAir airline canceled the flight. Why will I plan another trip with 20 people again?
It is a HUGE Amount, considering the middle-class family we already have a LOT of wedding expenses to pay so INR 129504.00 stuck with goAir is giving us a lot of tension. It is a lot of MENTAL AND FINANCIAL STRESS. goAir is sending us to DEPRESSION.
I have been contacting goAir via email but have not been getting any response for consecutive emails. It is been a very tough time and this behavior of such a reputed airline is intolerable.