Consumer Redressal

ear Team, My name is Bharath Kumar. I have booked VRL express Packers and movers hyderabad(Vishnu Road Lines) services for packing and moving from Hyderabad to bangalore on 31st December 2020 and informed team to hold for 10 days. I received my items on 9th January 2021 with continuous follow ups. In that 2 items were missing,1 is a helmet with 3 LEDS and another one is water can set and 2 items were damaged, 1 is DTH another one is TV. Informed VRL team at the same point of time when they are dispatching items.Those guys were informed that they were not responsible and to check with the Hyderabad team. I informed the guy who is speaking with me from the start of the call before I booked and his number is 9950070957 and he was informed on 9th January evening saying that helmet was in hyderabad godown and water can set it in bangalore godown. He confirmed that he will let me know the delivery status of both by 10th January 2021 evening, but when I called from yesterday evening, there was no response from VRL team which is not acceptable at all. This kind of behaviour and response should not be acceptable. I have even paid insurance charges too. If you want call recordings from start call to till date which I have spoken I can even forward the same. Kindly look on to this matter at earliest.