Consumer Redressal

Hi got my hpusehold goods shifted from gurugram sec 28 to thane on the 29th december 2020 by Leo packers and movers. They said they will do a house visit and give me a quotation.They came on 25th December for same and gave the quotation amount of Rs.14250/-. I asked them for a revised amount they gave me a quotation of Rs.12225/- to which i agreed that was including Rs.1 lakh insurance. I was talking to some Mr. Ashish this whole time. He said to pay a token of Rs.1000 to book the slot and i did.I checked their website also so i thought that i am getting a good deal. My goods were packed and put in a small lorry on the 29th dec afternoon. My Ashish gave me a recipt for the same. I asked for an insurance copy. He said he will provide me once my luggage is loaded at the despatch terminal as it was a part loading.I agreed as i was leaving for mumbai the same evening.He said my goods would reach thane in a week. I agreed.I pad him 8000 in cash that day.I repeatedly started calling Mr Ashish for my insurance documents which he send to me on 5th jan 2021. Everyday i used to ask him where is my good reached and he was always saying that tomorrow. I also mailed on the website regarding the insurance documents and goods arrival query to which he responded that it will reach to me on 6th Jan 2021 4 pm. He said to make the pending payment and only then they can give the handover of my goods. I paid the balance amount of Rs.3223/-. I called him on 6th January evening because i still had not received my goods, his no is coming switch off since then. Whole day on 7th and 8th january i kept trying his number but it was switch off. I tried calling the number given on the slip also, out of which Only 1 was working and they were also not able to reach him. I don't know where my goods are. The website also has just 1 contact number which was Mr Ashish and it was also comming switch off and there is no email id also. The order tracking is also not updated on the website.Please help me out as i have been scammed and the goods have not reached me yet. Its already 10 days.