Consumer Redressal

Hi, This is Mark Jackson from Chilakaluripet, Guntur District, Andhra Pradesh. I needed to transport my sisters car from Azamgarh, U.P to my address. As I was looking for car transport services, I found MAAAMBIKA CARGO PACKERS & MOVERS. I asked for a quotation. A person named Ranbir Kumar -Contact Number 9899351122 contacted me and sent me the details through whatsapp. He told me the process and clarified to me that the car would be delivered with in 7-10 days. A pick up driver named Tarunnam Khan contact number 8928819266, came to pick up the car. This was on 13th Dec 2020. Then I called up Ranbir Kumar and asked for the Truck Drivers number. His name is Deepak Sharma contact number 8279359831. After the clarified date of delivery I didnt receive the car. I was calling to Ranbir Kumar but he was not responding to my calls or texts. I called the truck driver and he says different locations, once hyderabad. Later I called to all the numbers in the web site, none are giving any clarification on where the car is. When I mailed them stating that i woud take legal action then they responded to my mail saying that the truck had broken down and it is in odisa, and it would take another 10 days. Days are passing by but they arent recieving my calls to give an update as to where the car is right, I am confused as to what to do. Please suggest