Consumer Redressal

I am a consumer of broadband internet services provided by GTPL Broadband (https://www.gtpl.net/) and got a broadband plan worth Rs. 3999 for 6 months. After 2 months, I needed to move to different city for work. So, I requested shifting of the connection to the new city I was moving on 27 Nov. 2020. Their representative said that the connection will be shifted in 2 to 7 days. There was no response or update by the company for 7 days. So, I called their customer care department but still no resolution. It's been 21 days on 18 Dec. 2020, there is no update or resolution / shifting of the connection. I complained through their customer care department and emails. But, no resolution. Not even update about the process from their side. I sent them email to give me refund of un used services now as I have to move to another service provider as I can't let my work suffer. But, they are not giving me refund. Please do the needful and help me to get me the refund of un used services.