Consumer Redressal

DEAR GOAIR: I AM ARMED FORCES PERSONAL .I BOOKED MY TWO IN NOB TICKET AS PNR NO T662MS, AFL6RB FROM KOCHI TO DELHI AND DELHI TO KOCHI. DURING LOCKDOWN GOAIR FLIGHT WAS CANCELLED. AT THAT TIME WAS POSTED IN KOCHI. AFTER JULY I WAS TRANSFERRED TO GOA . WE RECEIVED THE MSG FROM GOAIR THAT YOUR PNR IS PROTECTED. PASSENGER CAN BOOK TICKET FOR ONE YEAR FROM ANY SECTOR. IN THE MONTH OF THE AUGUST I TRIED TO BOOK MY FLIGH FROM GOA TO DELHI. I CALL YOUR EXECUIVE FOR SECTOR CHANGE . DUE TO NON AVAILABILITY OF GOAIR FLGHT FROM DLEHI TO KOCHI. I UNABLE TO GET TICKET FROM GO AIR. NUMBER OF TIMES I CALL YOUR EXECUTIVE BUT ONE RECEIVE MY CALL. AS YOU KNOW THIS IS HARD TIME FOR ARMED FORCES. WE GET LEAVE ONCE IN YEAR . I ALEARDY AVAILED THE MY LEAVE OF CURRENT YEAR. I REQUESTED YOU TO PLEASE REFUND MY MONEY. OF BOTH TICKET. ITS MINE HARD EARNING MONEY. AS YOU PROMISED FOR PNR PROTECTION, BUT I DON’T KNOW WHEN I WILL GET LEAVE . AS YOU KNOW WE ARE FRONTLINE FORCES TO PROTECT THE NATION. ITS YOUR DUTY TO GIVE EXCELLENCE SERVICE TO SOLDIER OF NATION PLZ REFUND MY AMOUNT . THANKS. JAI HIND.