Consumer Redressal

Hi team, I am raising this complain against GoAir for their no response or no communication on rescheduling of flight date as I lost my father on 20th Nov-20 and my flight was on 27-Nov-20. I tried them to contact over Toll free no and e-mail since 21-Nov-20 but they never responded or helped me to rescheduled both the PNRs (UFQY3B and OEIK6E). After several followup I got a response from GoAir team on 25-Nov-20 for providing PNR and other details which I provided them immediately but no response after then. However in GoAir booking site it is clearly mentioned that in case of No Show amount will be in Credit cell. Today again I visited their site and checked above mentioned PNRs but no option for reschedule. They are so irresponsible, Toll free no disconnected automatically, no communication. I am looking for a strict action so any airline can't do such behavior with their passengers. Specially I am passing through a bad phase of my life as I have lost my father and can't concentrate on this issue. Thanks, Tanmoy Bhattacharya