Consumer Redressal

My name is Naveen v k . My Permanent address : Vandanam Padinhattam Kozhuval Nileshwar Pin 671314 Kasargod dist Kerala Phone number : 9654425658 , 9447449537 Sir, On 13 Sept-2020, I came across Agarwal Car Transport Pvt Ltd website (http://www.agarwalcartransport.co.in/index.html) and put in a quotation request from the website. I received the response from the company next day and had a telephonic conversation with them. They gave all the details with respect to the transport service, mentioned that I will be getting a door-to-door service, tracking ID once the vehicle is loaded onto their carrier truck, and the duration would be maximum of 10-12 days. I wanted to transfer my car ( Nissan sunny - no: KL 60 F 6760, Rc owner of the car is my father - name - V. Narayanan Namboodiri) from Delhi to kerala, particularly Nileshwar in kasargod dist. On 16th Sept-2020, one of their driver contacted me and told they will go and pick up my vehicle today. He went to mata channam devi hospital in Delhi where the vehicle was kept. He did the inspection of the car and told me he will load the car today itself and he left with the car. A lady from their office, named kushi , called me and told me to pay the full amount so that they will load the car in truck today. After sometime , again someone named Harishankar mandal called me and told me to transfer the amount via Bank transfer upfront, post which only they will be loading the vehicle onto their carrier. Hence, I did and waited for 10-12 days as they promised. However, I was not provided with tracking ID as promised, Hence, I was calling them up over mobile phone asking for the update for 10 days they told me various location and on then they told the car is at Bangalore warehouse. For next 10 days this is the only update that I was given and every time I call they either mention "they will check in the system and call back in 30 mins", however, they never call and when I call they say right away its in Bangalore or so and so location. This has been going on for another 10 days. So I again called the company and tried asking for the update. However, no proper updates given. I called different numbers, belonging to Harishankar Mandal and Surendra Goad. Till now I have no proper idea about my car's location, neither I have any idea if my car is safe or not.Everytime, they give false promise that car is at this-and-that location and will be delivered by next day. Since 2 weeks they are telling me the car will be delivered today. But everyday I call them only to hear another lie. Yesterday( 7th November 2020 - which is almost 2 months after my vehicle loading is done) I called them and they told me they have no idea where my car is. Now when I call them they get angry on me and says not call them again . Below are the phone numbers of the company and their executives - +91 80808 02663 - Khusi - who was coordinating me with the pick up. But now no response from her 9022709709 - Surendra Goad - he gets angry if I call him. 8108130130 - Naveen Agarwal - This number from is unreachable now. 8452005552 - Harishankar Mandal - This person always says that he will call me back in 30 mins checking the status. However, never calls back. Yesterday he told me You talk to the person to whom you gave the car and I am Not responsible for your missing car. 8369223137 - Truck driver's number given to me by 9022790709. +91 9004465671- they sometimes don’t answer when I call and sometimes they answer and will say , they will check and let me know later, which as usual won’t happen. 9588385352 : phone number of the driver who picked my vehicle from Mata Channam devi hospital in Delhi. Their address: Godown No - 1, Ritika Hotel, Mumbra-Panvel Highway, Kothari Gaon, Taloja, Navi Mumbai - 410208 Their website http://agarwalcartransports.com/?gclid=EAIaIQobChMIjoT-utjw7AIVC9xMAh2vQw29EAAYASAAEgLssvD_BwE