Consumer Redressal

Dear Sir/Madam, I am writing to you with regard to a serious complaint I would like to make for an International company name Global Moving Solution based out of Malaysia. I had booked this company for moving my goods (package) to Hyderabad (India) from Malaysia. On the 16th November the agents along with the manager Ms Geetha (contact # 60102502745)came home (Gaya Bangsar Condo unit # 22-3a) for packing and moving my goods. We have 14 boxes, (package details shared on whatsapp). I had made the payment for 3775RM (International Bank name Maybank), receipts can be shared as required further. The goods were supposed to leave on 21st Nov as per the schedule but this did not arrive in Hyderabad. When checked with Ms Geetha, she advised that it was held with Customs in Hyderabad and then sent back to Malaysia due to excess weight. However, after checking further I realized that she is lying, as no customs will reject goods for this reason and send back to Malaysia. Later Ms Geetha confirmed that its in KLIA airport and was rejected due to excess weight as mentioned incorrectly by her in the documents. Please note that till date I have not been provided with any bill of entry document or other specific documents to track my package. Its more than 2 weeks now and the goods have not been sent back to India. She has not been in touch with me and also another lie stating that her brother is in the hospital due to an accident and provided the photos from other source of media (newspaper). She has not provided any update and has my goods and money with them. I am also trying to make a police complaint through one of my known people in Malaysia. as this is worrying me that they might steal my goods and also money. I cannot travel back now due to covid and also my work visa is cancelled. Please provide me with whatever help you can here. I am really in trouble to get in touch with these fraud people (movers and packers) company. Please let me know how can I contact concerned people to solve this issue. Thanks Shilpi