Consumer Redressal

Dear Sir, I have been done my due amount (4936 rs) to my SBI debit card no 5172528054450375 on 28th October 2020 through SBI debit card perhaps my amount is debited from my account but not reflected in to my mobile application so at the same time I connect with customer care and share my transaction details with them , They told my no need to worry your payment gets settled after 24-72 hours again I asked to customer care is there any charges they made on this transaction because my last day is 29th they say no sir no need to worry we already lodge your complaint there will be no charge In the mean for my safety I mail to customercare@sbicard.com and provide detail to them . Now in this month I got a financial charge of 1519.8 Rs Although I informed every one with this issue but why I got this charge. I called again to the customer about this issue. They are not replying to me better they behave rudely to me and treat me just like it's my fault . I don't know to whom I'm supposed to connect with and ask for help . Kindly help me and resolve my issue , keen to hear you soon.