Consumer Redressal

Dear Sir/Madam, I am looking for your support as I am not getting any Response from GOIBIBO and INDIGO. They are not refunding my money for Cancellation. I booked Air Tickets on 1st Feb 2020 through Goibibo from Bangalore to Varanasi and Varanasi to Bangalore through Indigo Flight, attached the tickets. I have not received my Refund, There is no customer Care no. working for Goibibo. I am not sure whom to reach out to get my money Refund. I called Indigo, Indigo Customer care guy is saying that they had refunded the money to Goibibo and now they not responsible for anything. While when I access Goibobo portal, I can see a message " ₹ 3,325 has been processed in goibibo GoCash + of user shivanand.rai@gmail.com and ₹ 4,257 has been processed in goibibo GoCash + of user shivanand.rai@gmail.com " But there is no refund made and no money transfered to GoCash I provided my Account details to Kedar Basak ( GOIBBO) and sending him continuous email but no response from Kedar nor form any body from GOIBIBO or INDIGO. I need my money to be refunded to my ICICI Account. I need a support, can you please arrange a call on my cellphone ( 9902243300 ) or share a Point of Contact from GOIBIBO or INDIGO to sort out my issue. This is really ridiculous. With Regards Shivanand Rai +91-9902243300