Consumer Redressal

Hi, I shifted my house hold goods from Gurgaon to Gorakhpur on 5th Oct'20 by paying Rs 7000 to Indiaking Packers & Movers. Item details as below : 1) 9 boxes with Utensils, clothes & some other stuff 2) Single bed Kurl-on mattress. During the packaging, I have used my own cartons as the cartons boxes sent by company was in very bad condition. After 1 week I have received only 9 boxes that too after direct follow-up with transporter and come to know that Indking Packers has booked the consignment with KK Enterprises however this transporter have sent only boxes & not the mattress which is main costly item in my entire stuff. Then few days later they said mattress is sent again but it is stuck somewhere in Lucknow warehouse. Everyday they are changing the statement and now its clear they have cheated me by intentionally keeping my stuff as today I found the transporter contact no in fraud & complaint post of another user. KK ENTERPRISES having contact no 9773715288 was same transporter which booked my packers & movers company. KK ENTERPRISES is a very big cheat company & people working in this company very unprofessional. Kindly take legal action against this fraud company.