Airline
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Complaint #32677 — Harshal Shah
Filed: 24 Nov 2020 ·
Address: Hyderabad
I have booked a flight for me, my wife and my two kid (one is 1.5 years old) from Hyderabad to Ahmedabad for date: 26-Nov-2020, As per new norms need to do a web check-in prior 72 hours, I have tried to do same, here I am surprised, the flight itself displaying Hyderabad to Ahmedabad via Delhi, which means the original flight duration is 2 hours and now it is almost 14 hours. Here another issue the Flight departure from Hyderabad time is 8:35 which is now displaying 6:05. the entire information not shared by Go air via Email, Phone call, or SMS, no communication by Go Air. I am trying a lot of time to contact customer care no.: 1800 2100 999 / +91 22 6273 2111, which are mentioned don Go Air websites, no one responded on this number.
My issue is how can I travel with 1.5 years baby for almost 14 hours and the worst part is the LAYOVER time of almost 10 hours at Delhi airport.
Please help me here. Not able to contact Go Air for a refund.