Consumer Redressal

Purchased 1 no. Prestige PIC 1.0 MINI 1200 Watt, Induction Cooktop from Amazon Online, Vide their Invoice no DEL$-9336249 / HR HR-DEL4-10041924 from Cloudtail India Pvt. Ltd. Vill. Jamalpur, Haryana Dated 16.01.2020 ( Under warranty) When we switched on the equipment on 11/10/2020, it shorted, and switched off. We lodged our complaint on 19th. October, and emailed to cs@ttk-prestige.com. But we are receiving, emails from prestige, that they will send their technician, but even after 20-25 emails, my equipment has not been attended which is under warranty. It seems that the company is trying to pass so that warranty period gets overtime My present address is : F 806, HCBS Sports Ville, Sector 35 Sohna Road, Sohna Dhani, Near GD Goenka, Gurgaon -122103 Re: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK From: cs <cs@ttkprestige.com> on Fri, 20 Nov 2020 10:48:17 Add to address book To: You & 2 others | See Details Dear Ranjith Sir, Please find the below complaint and kindly arrange call back to customer to resolve the issue & update the status of service on priority. Complaint Number: HARY1680836 & HARY1684982 Thanks & Regards, TTK Prestige Customer Care Help line No:- 1800 123 334411 / 080-6846 9897 From: skmajumdar2006@rediffmail.com [mailto:skmajumdar2006@rediffmail.com] Sent: 19 November 2020 17:40 To: cs Cc: ranjithsingh Subject: Fw: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Dear Sir, Amother day has passed but as usual you have not arranged to send your technician to repair my induction cooktop. What should I understand that you all are just passing time to show that you are on the job. I am filing a complaint to the consumer forum for the problem & harassment you are causing, for my equipment which is in warranty You have only 2 days, to rectify my equipment or I will claim refund with damages. S. K. Majumdar Mob: +919451902808 From: "cs" <cs@ttkprestige.com> Sent: Wed, 18 Nov 2020 17:16:45 To: "'ranjithsingh'" <ranjith.singh@ttkprestige.com>, <ttkrsc.gurgaon@ttkprestige.com> Cc: <skmajumdar2006@rediffmail.com> Subject: Re: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK Dear Sir, Please find the below complaint and kindly arrange call back to customer to resolve the issue & update the status of service on priority. Complaint Number: HARY1680836 & HARY1684982 Thanks & Regards, TTK Prestige Customer Care Help line No:- 1800 123 334411 / 080-6846 9897 From: skmajumdar2006@rediffmail.com [mailto:skmajumdar2006@rediffmail.com] Sent: 18 November 2020 09:28 To: cs Cc: ranjithsingh Subject: Fw: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Dear Sir, Good morning. Till today your service person has not visited my address for repair of the induction cooktop. Please confirm S. K. Majumdar Mob: +919451902808 From: "cs" <cs@ttkprestige.com> Sent: Fri, 13 Nov 2020 12:48:48 To: <skmajumdar2006@rediffmail.com> Cc: <ranjith.singh@ttkprestige.com>, <ttkrsc.gurgaon@ttkprestige.com> Subject: Re: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK Respected Sir/Madam, We apologize for the inconvenience caused to you, We have forward your mail to Concerned Service Department to take Necessary action to resolve the Complaint. @ Service Manager, Please find the below complaint and kindly arrange call back to customer to resolve the issue & update the status of service on priority. Complaint Number: HARY1680836 & HARY1684982 Kindly Note: For Query and Complaint, please Call our Customer Care Number 1800 123 334411/080-68469897, from Monday to Sunday, 8AM to 8PM. Thanks & Regards, TTK Prestige Customer Care Help line No:- 1800 123 334411 / 080-6846 9897 From: skmajumdar2006@rediffmail.com [mailto:skmajumdar2006@rediffmail.com] Sent: 13 November 2020 10:16 To: cs Subject: Fw: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Kind Attn : Mr. Ranjith, My complaint still not been attended, even after so many assurances from you. I am still waiting for your technicians visit S. K. Majumdar Mob: +919451902808 From: "Samir Majumdar"<skmajumdar2006@rediffmail.com> Sent: Thu, 12 Nov 2020 13:18:36 To: "cs"<cs@ttkprestige.com> Subject: Fw: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK My location is : F 806, HCBS Sportsville, Sector 35, Sohna Road, Near GD Goenka Univ. Gurgaon - 122102 Contact No. 9451902808 S. K. Majumdar Mob: +919451902808 From: "Samir Majumdar"<skmajumdar2006@rediffmail.com> Sent: Mon, 02 Nov 2020 10:51:26 To: "cs"<cs@ttkprestige.com> Subject: Fw: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK Dear Sir, Please note that my complaint reading the mentioned cook top has not been done even after 5 days. Please send your service engineer and get this complaint completed TODAY. Please acknowledge S. K. Majumdar Mob: +919451902808 From: "Samir Majumdar"<skmajumdar2006@rediffmail.com> Sent: Thu, 29 Oct 2020 09:06:54 To: <cs@ttkprestige.com> Subject: Service Complaint PIC 1.0 mini Prestige 1200 watt Induction cooktopp SR. no. BOO935MBPK Dear Sir, I had lodged my complaint for warranty service of my Induction Cook top on Last Monday 19th. October. I was assured that I will get a call from the service personnel My location is : F 806, HCBS Sportsville, Sector 35, Sohna Road, Near GD Goenka Univ. Gurgaon - 122102 Contact No. 9451902808 S. K. Majumdar Mob: +919451902808