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Complaint #32658 — Sandeep Semlani

Filed: 19 Nov 2020  ·  Address: Mumbai
Please find below occurrence : 1) On 14 feb 2020 booked flight from edreams(edreams booking reference:4998873300) from Mumbai to Chennai. Indigo flight :6E5391 was booked. Date of journey 22 June 2020.PNR:DN5U6X 2) Due to lockdown, Indigo gave the option to either cancel the flight with full refund or reschedule it free of cost. I opted for reschedule and on 1 June 2020 we rescheduled the flight to Nov 27 time 09:25 PM flight no. 6E6313 3) On 25 oct 202 I received mail from indigo that the itinerary for PNR DN5U6X has been revised and flight has been changed to 6E 675 and gave option that either accept the new itinerary or cancel and take full refund. I opted for cancellation and full refund of Rs.6066. 4) As informed by Indigo, on 31st oct I cancelled at Indigo website and asked for full refund. Indigo confirmed that i will receive a full refund of Rs.6066 but that will go to agent Edreams  because i have booked a ticket through agent edreams. The airline asked to cancel at the agent end as well to get a refund. So I cancelled at the agent end and asked for a full refund. Edreams said they have not received money from the airline yet but indigo confirmed that they have already sent refund on 31st oct 2020. Hence please resolve. I feel the agent edreams is cheating. I am concurrently calling them chatting with them and sending mails as well along with proof of airline but they are denying the receipt of refund from airline and hence they are not sending my money.

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