Consumer Redressal

GDS Reservation id: JWBYR - Air India departure date 22/04/2020 Reservation id: E9ELSP - SpiceJet departure date 20/05/2020 Passenger 1: Irene Menezes (e-ticket: 0983311401033) Passenger 2: Ricardo Menezes (e-ticket: 0983311401034) Passenger 3: Bryan Menezes (e-ticket: 0983311401032) I had booked the above with Bravofly (Agency) on flights Air India and SpiceJet resp. Both flights were cancelled due to the pandemic. I am not being refunded inspite of repeated follow-ups with the Agency as well as directly with both the airlines. I was approached by SpiceJet for credit for the amount to be used in future and I had replied to them that I have returned to India for good and wouldn't be travelling again and they had agreed to refund the tickets but thru the Agency and inspite of more than 7 months, they have failed to do so. Air India they keep asking me to get the Agency to request for the refund and the Agency keeps telling me that they're waiting to get refund from Air India. .. In this manner they are tormenting me. I therefore seek your kind assistance to get the refund from both Air India and SpiceJet for which I thank you in advance.