Consumer Redressal

Dear sir/madam, This is to inform you that I had cancelled my 3 tickets from Bangalore - Lucknow and Lucknow - Bangalore on 12th October,2020 and 14th October 2020. I have received the emails regarding the refund details. But its been 25 days, I have not received my received amount. Also, I did not received any email communication about the same. The ticket details are given below. 1. PNR - GY1HTT - Cacel_Date -> 14th October_2020-Refund_Amount - Rs. 631 INR 2. PNR - I4NR5S - Cancel_Date -> 12th October_2020_refund_Amount - Rs 619 INR 3. PNR - DFB1TR - - Cancel_Date -> 12th October_2020_refund_Amount - Rs 1857INR a. I contacted their customer care on 30th October, 2020, but their customer care is providing any option to talk to the customer care executive. b. I contacted their their customer care through email, no response. Then I sent email to their nodal officer on 30th October, 2020, still no response. c. Finally, I sent email to their appellate authority on 2nd November, 2020. Then also, no response from them. Hence, with huge disappointment and despair, I request you to: 1. Look into the issue and help me get back my refund. 2. This looks like fraud from GoAir airlines. Please take strict action so that they will not dare to cheat and harass a customer like this in future. Thanks and Regards, Amit Narayan Singh