Consumer Redressal

Hired services of Unison Logistics and Packers Pvt Ltd (ISO 9001:2008 & IBA Approved) for transfer of House hold goods on Sep 26, 2020. Sep 28, 2020, goods were delivered. On getting Tata Sky connection on Oct 04, 2020, and switching on the LED the broken panel was observed. The same was communicated to the Packers and Movers on the same day i.e. Oct 04,2020. The cost of Packers was more than other market players however the same was hired since he promised that (a) Wooden boxes will be provided for expensive items like LED/Fridge/Washing Machine. However actually weak bamboo boxes were provided and due to this the Panel seems to have been broken. (b) Good service will be provided (However after facing the loss it is understood that his mentality is the same as that of other cheap Packers and movers) (c) The Packer is in this space since last more than 30 years. (d) Could not find details of IBA approved packers on the IBA website. Hence this claim of Packer seems to be false. Now the packer is shying away with his responsibility of providing the reimbursement for the broken LED. Also the Packers discouraged/misguided on insurance filing clams. Insurance of Rs 4 lakhs was taken. It was informed that the Packer is also the insurance agent. Want to get the Packers pay for the loss / misguidance and get him blacklisted on all government companies.