Consumer Redressal

I booked a flight ticket for my family, they were supposed to travel via GoAir airline from Mumbai to Abu dhabi on 4th April 2020 but due to pandemic it was canceled by airline so i send them email requesting for refund but GoAir not responded to my email and rescheduled the flight ticket without my confirmation for Sept 2020 and when Sept month started again they cancelled the ticket and rescheduled to 13th Dec 2020 without my confirmation and i am sending them emails requesting for refund but there is no response yet. My wife called GoAir customer care in India and they replied that they cannot issue refund they can only reschedule the flight. i am not in a state to bring my family to abu dhabi now due to delay in our salary since past few months and my financial situation is not good at this point. Another recent case happened with my brother when he booked ticket with GoAir from Abu Dhabi to Mumbai for 31st Oct 2020 and it got canceled by GoAir right before one week of departure, later he reschedule for 1st Nov 2020 but on the night of 31st Oct his ticket again got canceled by GoAir. finally he booked urgent ticket with Etihad for 1st Nov2020 and reached home safely but now on his vacation when he is supposed to spend his vacation happily with his family on the contrary he is struggling to get refund from GoAir for the flight which was canceled one day prior to his departure. i dont know why GoAir is still taking booking online via their website and other third party service providers like clear trip. this is a clear fraud and no one is taking any action against them.