Consumer Redressal

i have paid GTPL broadband company for a broadband connection in advance on 1st oct2020. till 18day i did not get connection nor received any status update for that. while i approached exceutive he told that due to technical issue connection can not happened to my premises. so he told paid amount will be refunded. But after that till time i did not received refund nor no any proper response or timeline given when can i get my money back. Payment Receipt No-R20201001162963 CAF no-527197. GTPL Broadband Pvt. Ltd. Visit Our Website : www.gtpl.net Regd Off. : 2nd Floor, Sahajanand Shopping Center, Opp. Swaminarayan Mandir, Shahibaug, Ahmedabad-380 004. Customer Support : +91 9727 633 633 e-mail : yoursupport@gtpl.net Unit : MANINAGAR