Consumer Redressal

I am to submit that during the month of December 2019, I have booked airlines tickets for travel by Goair as per travel details as under: 1. travel from Mumbai to Kochi on 30-4-2020, by Goair flit No. G-8336, in the name of K. Sivaraman 2. From Kochi to Mumbai on 10-5-2020 by flight No. G-S-348 in the name of K. Sivaraman.(total amount Rs. 4852/-) Booking No. PY23UG 3. Travel on 30-4-2020, from Pune via Bangalore by Goair flight No. G-8-24 G-8-82 PNR No. 09M87T AMOUNT rS. 3018/-) For the last several couple of months, I have been requesting them to refund my ticket amount since as per Hon'ble Supreme Court directions, the whole refund is to be made to the individuals. Since my old SBIcard has been expired, I request to refund my refund both in respect of mine and my wife in our common Bank Account with Canara Bank SBA/c No. 28291q01010517 (IFSC code CNRB0002829), but till date they did not respond at all. Even they did not attend call centre numbers and we have to listen covid 19 instructions only for any number of hours. It is totally a case of bad treatment and harassment to a customer by the Airline. Hence the Consumer Redressal Forum is requested to direct the Airlines to refund our dues promptly. The applicant is a senior citizen also. Thanking you, Yours faithfully, (K. Sivaraman) Mob. No. 9422314798