Consumer Redressal

Hi, I booked a ticket from happyeasygo on 13 March, 2020 having order id - 691079530936455220. My flight was on 27th March 2020. My flight was from Hyderabad , Telengana and the telengana government announced lockdown on 23rd March(https://government.economictimes.indiatimes.com/news/governance/telangana-andhra-pradesh-governments-announce-lockdown-till-march-31/74767160). I didnt receive any flight cancellation notification from spicejet airline as well. So I had to cancel my flight. Now airline has charged the cancellation amount as it was being cancelled by my end. Still i accepted. Now airlines have refunded partially but happyeasy go is refusing to refund any amount. They claimed free cancellation during lockdown that period but now they are not at all refunding my money. In ticket passenger charges are mentioned as 83 rs but they are charging 1000 and also convenience fees. When supreme court has clearly asked not to charge any cancellation fees still airlines and agencies are charging and not refunding our money. Its been more than 8 months and I am still waiting for my refund. Hope my problem will be addressed. Thanks, Ronita Biswas