Consumer Redressal

Hi Sir, I have booked Ticket with Srilankan Airlines via Cleartrip (200215411484) in February 2020 to travel on 25th March 2020. Due to Pandemic situation and restrictions by Govt of India, airlines have cancelled the flights and I could not travel. As per orders directed by Honorable Supreme Court of India on Flight refunds under category (ii) , airlines should open credit shell with agent for any third party bookings and if the credit shell is unutilized, entire booking amount should be refunded. But Srilankan airlines has completely violated the Courts ruling and has not given any such provisions. It has opened credit shell only permitting the use of credit shell with the same airline. Moreover the agent has also sided with the airline in complete disregard to the ruling by Supreme Court. I urge you to punish relevant parties for contempt of court and take strict action against them.